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Concierge

Concierge

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FAQs

General questions

We design fully bespoke uniform programs for luxury hotels, resorts, spas, wellness clinics, and cruise lines, covering front-of-house, spa and wellness teams, F&B, housekeeping, and management

Every piece is custom-designed for your brand, interiors, and guest experience, with careful attention to fabric, movement, climate, and psychology so staff feel comfortable and guests feel an elevated, coherent story

Yes, we work with properties and brands internationally and are experienced with multi-site rollouts, different climates, and regional cultural expectations in luxuryhospitality and cruise environments.

Minimum orders, pricing and budgets

Our minimum is typically 30–40 pieces and maximum of 1000-1500 pieces per style group or project phase, which is ideal for boutique hotels, spas, and specific departments on a larger resort or cruise ship

Pricing depends on design complexity, fabric selection, quantity, and production location; bespoke hospitality and spa uniforms generally sit above mass-produced catalog
items but are built for higher durability, comfort, and brand impact.

Yes, we design collections with your budget in mind, offering ways to build modular looks (mix-and-match pieces, seasonal layers) so you can create a luxury-level image without unnecessary overspend.

Design process and customization

We start with a discovery call about your brand, interiors, guest journey, and operational needs, then create a tailored concept presentation with silhouettes, fabrics, and color stories for your feedback before moving to sampling and production.

Yes, aligning with your architecture, spa concept, and brand palette is central to our process; we can custom-dye fabrics or closely match your existing colors and finishes where feasible.

We provide prototype samples for approval and can support remote or local on-site fitting processes, size sets, and fit guidance so your team is correctly sized before bulk
production

Fabrics, comfort and performance

We work with a very wide range of fabrics, from high-performance hospitality textiles to luxury Italian suiting and shirting fabrics, so each uniform is matched to your exact environment and brand level. This includes breathable cotton and bamboo blends, refined poly-stretch twills, technical moisture-wicking weaves, and elevated wool, linen, and silk-blend options for premium areas such as reception, butlers, or suites and many more.
Yes. For properties and spaces that require a truly elevated look, we can source from renowned Italian mills and other premium fabric houses, using fine wool, linen, and luxury blend qualities that are normally reserved for bespoke tailoring and designer ready-to-wear. These fabrics are ideal for leadership roles, host teams, and signature venues where your staff wardrobe needs to feel as considered as your guests’ clothing.
Fabric choice is guided by climate, role, and operations: in warm or humid spa and resort settings we prioritize breathable, moisture-managing fabrics like cotton-rich, bamboo, linen-blend, and engineered performance materials. For cruise and high-turnover environments, we pair this comfort with durability, stain resistance, and fast-drying qualities so uniforms withstand intensive wear and frequent laundering without losing their shape or color
Yes. Spa and service uniforms are designed around comfort and movement, using soft, skin-friendly fabrics with stretches where needed and construction details that support airflow, such as vents, ergonomic seams, and carefully balanced fabric weights. The goal is for staff to feel cool, confident, and support through long shifts, while still presenting a polished luxury image to your guests
On request, we can propose more sustainable choices such as recycled poly blends, organic cotton, bamboo, or responsibly sourced wool and linen options, chosen to balance environmental goals with professional durability. We’ll walk you through the trade-offs so you can make decisions that align with both your values and your operational realities

Ordering, lead times and logistics

From design approval to delivery, production usually takes 8–14 weeks, depending on complexity, quantities, and whether we are working with existing blocks or fully new patterns
We can structure phased deliveries by department, property, or vessel and set up are-order framework so you can top up sizes and styles as teams grow or change
Yes, we support ongoing uniform programs with agreed-upon styles, fabric continuity where possible, and clear minimums for reorders so your brand image stays consistent over time.

Sizing, alterations and inclusivity

We work with inclusive size ranges and fit blocks, and provide size charts or fit days so you can capture accurate sizes; designs are created to flatter different body types while maintaining a coherent look

We can advise on standard alteration guidelines and, depending on the project scale and geography, support centralized alterations or coordinate with your trusted local tailors
Yes, we often customize sleeve lengths, necklines, hemlines, and layering options to respect cultural norms and individual comfort while keeping the overall aesthetic aligned with your brand

Branding, sustainability and care

We offer embroidery, woven labels, subtle branding details, and name personalization so staff are clearly identifiable, and your brand presence is elevated but never overpowering

Each program comes with care guidelines suited to your laundry setup—whether in-house or outsourced—to help maintain color, shape, and hand feel through frequent washing cycles

Collaboration and projects

Absolutely; we frequently collaborate with interior designers, spa and wellness consultants, and FF&E/OS&E procurement teams so uniforms integrate seamlessly into the broader project
We can provide full design-to-delivery services or design-only creative direction that your existing manufacturing partners can follow, depending on your structure and needs
You can start with a brief via our contact form or book a consultation call; from there we’ll outline a tailored concept, timeline, and investment range for your hospitality, cruise, or spa uniform project

If you’re ready to explore a bespoke uniform story for your hotel, spa, or cruise team, share a few details about your project on our contact page and we’ll schedule a calm, no-pressure consultation to map your options together.